Frequently Asked Questions
Frequently asked questions (FAQ) about Tapestry Fine Carpet, Rug & Upholstery Cleaning and our highly specialized services in Victoria, BC.
How does your pricing and service compare to other companies?
You are hiring a highly-skilled, detail-obsessed owner-operator who cares about his work and you, the client. That also includes your home. About a quarter of my work is fixing other companies’ mistakes or poor workmanship. Eva and I could go on and on about how nothing we do is ordinary (you can find 14 reasons to trust us on our service pages), but the bottom line is it’s about who is doing the work. God is in the details. Our simple all-inclusive pricing includes everything needed to get the best results. Our service includes every conceivable extra that many companies will try to upsell when they get to your home. Specialized stain removal (including pet stain removal), anti-allergen treatment, odour removal (including pet odour removal), sanitizing, and anti-resoiling protection for no extra charge! We are not the cheapest nor the most expensive, any we never look for ways to nickel and dime our clients.
Can I book your services online?
Yes. Please do! Honestly, it is the best way to book our services. But you can call or text as well. We won’t hold it against you! 🙂 Why do we like online booking? Eva and I want you to have peace of mind knowing the exact price before you schedule or book our carpet cleaning services. That is why we list our flat-rate pricing on our website and offer online booking. Our online booking is fast and super-easy, and no payment information is required. Plus, you will not have to jump through hoops. Imagine never being put on hold, forced to talk to a salesperson, play telephone tag, or endure high-pressure sales tactics and awkward questions. You can book your next carpet cleaning in just a few minutes!
How long will my carpets take to dry?
Your carpets will be dry and ready to use in 1-2 hours. We designed our carpet cleaning service exclusively for our humid coastal climate in the Greater Victoria Region. Upholstery may take longer to dry depending on the fabric and soil levels.
What is your cancellation policy?
Please don’t cancel! Every time you cancel an appointment, a bunny dies! 🙂 Seriously though, uncontrollable events and emergencies happen to everyone, especially during this pandemic or post-pandemic landscape. All we ask is to please keep in mind last-minute cancellations mean we most likely will not be able to fill your time slot, resulting in a loss of income which is difficult for a small boutique business.
What are your payment terms?
For our residential services, payment is due upon completion of services. We accept debit, credit cards, cheques and e-transfer. If you choose to e-transfer, please do so promptly, as it is easy to forget. The only thing we do not like about our job is having to remind clients to pay! Commercial services are normally Net 30.
Definition of Bou·tique
2: a small company that offers highly specialized services or products