Frequently Asked Questions

Hi there, we’re Bill & Eva, and we invite you to explore frequently asked questions about our services.

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How does your pricing compare to other companies?

Our simple all-inclusive pricing includes every conceivable extra that many companies will try to upsell when they get to your home. Specialized stain removal (including pet stain removal), anti-allergen treatment, odour removal (including pet odour removal), sanitizing, and anti-re-soiling protection for no extra charge! We list our flat-rate prices on our website and when you schedule or book online. You are hiring a professional highly skilled, detail-obsessed owner-operator who cares about his work and you, the client. That also includes your home. We could go on and on about how nothing we do is ordinary, but the bottom line is it’s about who is doing the work. God is in the details.

Why should I book your services online?

Simply, because it is the best way to book our services. But you can call or text as well. We won’t hold it against you! 🙂 Why do we like online booking? Eva and I want you to have peace of mind knowing the exact price before you schedule an appointment. Our online booking is fast and super-easy, and no payment information is required. Plus, you will not have to jump through hoops. Imagine never being put on hold, forced to talk to a salesperson, play telephone tag, or endure high-pressure sales tactics and awkward questions. You can book your next carpet cleaning in seconds!

How long will my carpets take to dry?

Your carpets will be dry and ready to use in about an hour or two. We designed our carpet cleaning service exclusively for our humid coastal climate in the Greater Victoria Region.

Why do you not clean viscose rugs?

Viscose and rayon are made of wood and plant pulp which is heavily chemically processed to give it a soft, glossy finish. These regenerated cellulose fibres are sold under many names: viscose, rayon, manmade silk, art silk, bamboo silk, banana silk, cactus silk, Silkette, Luxcelle, Lyocel, and Tencel. They are marketed deceptively as a luxury fibre. They are essentially a “paper,” disposable fibre. Within a short period of time these fibres lose colour, shine, and texture. With spills or clean-up attempts in the home, the results are often disastrous. Unfortunately, even with a professional area rug cleaning service, the results will rarely be satisfactory. For more information, please see our resource article: Why you should never buy a viscose rug.

What is your cancellation policy?

We understand that uncontrollable events and emergencies happen to everyone. All we ask is to please keep in mind that last-minute cancellations mean we most likely will not be able to fill your time slot, resulting in a loss of income which is difficult for a small boutique business.

What are your payment terms?

For our residential services, payment is due upon completion of services. We accept debit, credit cards, cheques and e-transfer. If you choose to e-transfer, please do so promptly, as it is easy to forget. The only thing we do not like about our job is having to remind clients to pay! Commercial services are normally Net 30.

Do you guarantee your work?

We offer a 30 day guarantee. If for any reason you are unhappy with your carpet cleaning, we’ll gladly return to re-clean any areas you’re unsatisfied with.

Why did my carpet swell after cleaning?

This rare temporary phenomenon is caused by what the industry refers to as differential expansion. We only see it occur once or twice a year. If it happens, please do not worry! The carpet will lay flat again within 48 hours. Unfortunately, there is no way to predict when this will occur. Here is what happens: All wall-to-wall carpet expands and contracts with varying humidity. Usually, you will never notice this occurring. However, some latex-backed carpets contain fillers that will absorb moisture and swell or expand at a rate that causes swelling. Once fully dry, the carpet will return to its normal condition. Poor installation is also a contributing factor. Many carpet installers use a knee-kicker instead of properly power-stretching the carpet.

Definition of Bou·tique

2: a small company that offers highly specialized services or products