Terms of Service

Our Services

Our Terms of Service — Tapestry believes in 100% upfront transparent pricing with no up-selling or hidden fees of any kind. The price you see on our website or when booking online will not change when we arrive at your home. Many carpet, area rug, and upholstery cleaning companies in Victoria, BC, have tiered pricing. There is a Victoria price, a higher Oak Bay price, and an even higher Uplands price! That’s why we publish our prices for the world to see! We do not view customers as victims. We like to leave money on the table.

Website Limitations

We have made reasonable efforts to ensure that the content of this website is accurate and up to date. There is no expressed or implied guarantee or warranty given as to the accuracy, operation or information contained within this website. All content, including logos, text, photos, code and design on this website is copyright Tapestry Fine Carpet, Rug & Upholstery Cleaning and is expressly reserved. No copying in whole or in part of this website is allowed.

Limitation of Liability

There are inherent risks in any cleaning. We cannot be held responsible for pre-existing conditions, manufacturer defects, use-related problems, or limitations caused by unusual conditions. Cleaning can cause unexpected shrinkage, buckling, rippling, browning, change to texture, splitting, fraying, delamination, discolouration, dye bleeding, or dye migration.

When you accept the work order or book online, you agree to all Terms of Service and authorize the work. You understand that there are risks beyond our control, and you are authorizing Tapestry Fine Carpet, Rug & Upholstery Cleaning to do the work at your own risk, holding Tapestry Fine Carpet, Rug & Upholstery Cleaning harmless from liability. You are also agreeing to the payment conditions below.

Payment Conditions

Residential services are due upon completion. Commercial services are Net 30.

Final Words

We hope you appreciate our terms of service. We want you to know the exact price before booking our services. That is why we love it when customers book online. Scheduling online is super easy and only takes a minute. You can schedule with exact prices and no payment information. Please try it. We are sure you will love it!

When John Patterson launched his newly formed sales team in the late 1800’s, he coined the phrase: “We cannot afford to have a single dissatisfied customer.” He also attributed the saying: “Good enough is the enemy of all progress.” Both of these business mantras speak volumes and are more valid than ever. They are timeless principles that define our little boutique business.

Thanks for supporting small local businesses in Victoria, BC.