Terms and Conditions
Tapestry Fine Carpet, Rug & Upholstery Cleaning offers a simple guarantee: If you are less than 100% satisfied, we will refund the cost of the service.
Online booking requests are requests only. You will not be asked for any payment information and are under no obligation to follow through with your booking. We likewise reserve the same right to refuse service. We believe in 100% upfront pricing with no up-selling or hidden fees of any kind.
Limitation of liability
There are inherent risks in any cleaning. Cleaning carpet, rugs and upholstery is no different. We want you to be aware of ahead of time some of the risks.Some conditions cannot be corrected with cleaning. Our results may be limited by the conditions and nature of an item being cleaned. We cannot be held responsible for pre-existing conditions, manufacturer or use related problems or limitations caused by unusual conditions. We do our best explain any obvious pre-existing conditions upon initial inspection but some conditions may not be noticed until during/after cleaning or upon closer examination.
Urine Stains, Odour: There is no guarantee on odour removal. Urine can damage the dye and fibre bond causing discolouration, bleaching, colourless, colour bleeding and deterioration of fibres.
Cleaning can cause: Shrinkage, buckling, cellulosic browning, texture change, splitting, fraying, deterioration, disintegration of worn or aged fibres, delamination, texture change, discolouration, or latex off-gassing. Pooling, shading may become more visible. Markings made on the back of upholstery fabric or on the foam can bleed. Occasionally, due to differential expansion, some carpet can ripple or develop waves after cleaning. This will usually return to normal within 48 hours.
Colorfastness: Varies depending on the materials and dyes used in manufacturing. We test for dye stability before cleaning and take appropriate precautions to mitigate dye migration. However on occasion the dyes in a rug behave in a way that we could not anticipate. Fugitive, migrating, bleeding dyes could occur during cleaning.
Fringes: We do not clean the fringes of rugs. Rug must be sent out for fringe cleaning or repairs.
Specialty Spotting: We cannot guarantee 100% removal of all spots. This especially applies to natural fibres because of their absorbency and sensitivity. Previous use of store bought spot cleaners with high alkalinity can damage the fibre, discolour or bleach the colour. Aggressive products required to remove some difficult stains have the possibility of removing colour.
Limitation of Liability: Our liability under any circumstance will be limited to the amount of our cleaning charges.
When you accept the work order or book service online, you agree to all Terms and Conditions of this agreement and authorize the work to be performed. You understand that there are risks involved beyond our control and with these conditions in mind you are authorizing Tapestry Fine Carpet, Rug & Upholstery Cleaning to do the work at your own risk, holding Tapestry Fine Carpet, Rug & Upholstery Cleaning harmless from liability. You also are agreeing to the payment conditions below.
Payment Conditions: Due upon completion
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