Commercial carpet might be rocket science after all. Read a thrilling story of failure, heartache, and success!
Every good story starts at the beginning. So let us start there. After completing a residential job for a new satisfied customer, she told me about her disastrous experience with the commercial carpet in her office. She is the office administrator for McMillan Dubo Law Group. They have a beautiful office space with modern light grey and white carpet tiles. Unfortunately, their new office chairs (over 20) were defective and leaked grease. You can imagine the mess they made.
The First Carpet Cleaner
The first cleaning did not go well. Cheryl explained: The first carpet cleaner we had in to clean our carpet just drove the dirt down.
The company claimed there was nothing more they could do. That is besides cashing the cheque. Ok, that was a little harsh. But keep in mind, this is a high-quality carpet that was only months old! However, my new customer bravely refused to give up. She hired a second commercial carpet cleaning company. They bragged about their new truck-mounted carpet cleaning system. Sounds promising, right?
The Second Cleaner
Wrong. Cheryl explains: The second carpet cleaner pulled up all the dirt and grime that the first carpet cleaner pushed down. The carpets looked worse after than before.
They Say The Third Time’s a Charm
Fast forward a couple of years. Remember, Cheryl is telling me this story after I did some residential carpet, rug and upholstery cleaning in her home. She was impressed with my work. She then asked me very sheepishly: “Do you think you could do anything with our office carpets? It would be such a shame to replace the carpet.”
They say the third time’s the charm, but in this case, no luck was involved. It simply needed a certified professional who understands the science behind commercial carpet cleaning. Who cares and takes pride in his work. Shameless self-promotion, I know. But hey, that’s what this space is all about.
The Hero
I know you’re at the edge of your seat waiting to hear the final result. Like all good stories of heartache and disappointment, there is a happy ending. Cheryl explains: “We had from Tapestry come in and look at the carpets, he is so knowledgeable about commercial carpets and how to clean them, he was confident that he could get them looking good again. His machines and products are so different from traditional truck-mounted cleaning. It’s amazing to see how the carpets become so clean without soaking them. They are literally dry in an hour. Our carpets look like new. We were so impressed, from now on it’s only Bill we call when our carpets need cleaning. You must call him; you will be amazed not only by how clean your carpets are but also by how reasonable his prices are. We are very fortunate to have a great company like yours in our city. You can read the full review here.
I was the hero in this story, but the reality is, I just did what any skilled professional would do. Sad, but true. See my related article: The One-Eyed Carpet Cleaner Is King.
The Moral
In conclusion, commercial carpet cleaning might not be rocket science, but it’s not child’s play either. It is science and chemistry. The Carpet and Rug Institute relies on NASA technology to study, test, and recommend the best ways to maintain carpet. If you are looking for scientifically proven commercial carpet cleaning in Victoria, BC, let’s talk.
